KwickPharmacy Returns & Exchange Policy
Because medicines are healthcare products, returns and exchanges require special handling. KwickPharmacy's return procedures are designed to protect product integrity and customer safety.
1. Order Cancellation
Customers may request cancellation before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact info@kwickpharmacy.com as soon as possible. A cancellation request does not guarantee that the order can be stopped if processing or dispatch has already been completed.
2. Order Modification
Before dispatch, customers may request certain changes to an order, including product changes, quantity changes, or address corrections. Whether a requested change can be made depends on the current order status and product availability.
Customers should contact support as soon as possible because changes may no longer be available after an order has been dispatched.
3. Damaged Package
If a package arrives damaged, contact KwickPharmacy promptly. When reporting the issue, provide the order number, photographs of the package and product, and a clear description of the damage. This information will help the support team review the circumstances and provide appropriate instructions.
4. Incorrect Product
If a product received is different from the product ordered, do not use it. Contact customer support and provide the order number and clear photographs of the product received. Wait for instructions from KwickPharmacy before attempting to return anything.
5. Medicine Returns
For safety and quality-control reasons, medicines should not be returned without prior authorization from KwickPharmacy. Customers should contact support and wait for return instructions before sending a medicine or healthcare product back.
6. Refunds
Where a refund is approved, the refund method and processing time may depend on the original payment method, payment processor, bank, currency, and circumstances of the order.
7. Exchanges and Replacements
Where appropriate, KwickPharmacy may provide a replacement, reshipment, refund, or order correction. The resolution available will depend on the circumstances of the order and the issue reported.
8. Contact Us
For cancellation requests, order modifications, damaged packages, incorrect products, returns, exchanges, replacements, or refund questions, contact info@kwickpharmacy.com.